complaints-policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01202632926, or write to us at Tricourt Piling & Foundations LTD 13 Old Wareham Road, Beacon Hill, Poole BH16 6AQ or email us at office@tricourt.co.uk

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

Contact Tricourt Piling and Foundations Ltd to find out more about how our team of groundworks experts can help you. Call us on 01202 632 926 for a FREE quote.

QUESTIONS?

With over 15 years’ experience in the piling and foundations industry, we boast a superb reputation across the South West for providing our clients with a top quality groundworks service and always aim to provide excellence in all we do for you. We also offer a comprehensive service in associated works. We can provide you with a free no obligation quote. For more information about our services, call 01202 632 926, email office@tricourt.co.uk or click the button below.

Testimonials

SEE WHAT OUR CLIENTS ARE saying ABOUT US

“Congratulations on two members of your team; Anthony and Simon. They are brilliant workers, extremely polite and they are a credit to you! On their departure, they left the site very clean and tidy.”

René and Margaret

“Extremely professional in both their approach and execution of what can only be described as a difficult job. It is so important to get the foundations right and Tri Court certainly did that.”

Stephen Ehrhart

“Tri court couldn't have been more helpful. They did our piling including ring beam and steel re-bars and cages. They were in and out nice and quickly and worked really hard. Did a great job. I have recommended them several times since. Took the stress out of a stressful time.”

EPG M